Candela

About Candela

Candela are the global leaders in the aesthetic medical device marketplace.
We are one company with two distinctive brands. We combine a level of innovation, expertise and customer understanding superior to that of any company in our industry. Financial stability, through our aligned resources, allows our new company to offer customers the broadest available product portfolio, the best global service organization and an expansive worldwide distribution network. Together, we are more market responsive than ever before. We know how to quickly innovate the safest and most effective products to meet a variety of needs and price points. We are even stronger at anticipating future market trends to help support our customers and their patients. With new breakthrough technologies currently in the pipeline, we are ideally positioned to maintain our global leadership and continue to help you grow your practice. Syneron and Candela have offices and distributors around the world.

Head Offices:

Syneron, Inc.
3 Goodyear, Unit A
Irvine, CA  92618
866-259-6661

Candela Corporation
530 Boston Post Road
Wayland, MA, 01778
Tel: 508-358-7400
800-733-8550 (US)
Fax: 508-358-5602

What sets Candela apart?

Commitment. The day you become a Candela customer, you experience true partnership. Here is how we strive to earn your trust every day:

Service Commitment

We provide comprehensive technical support, field support, and customer care to keep your equipment up and running. Lifetime commitment Candela provides technical assistance and customer care for the lifetime of your device to ensure maximize uptime and performance. State-of-the-art care Your Candela device is serviced by Certified Candela Field Service Engineers who are continually trained in the use of highly specialized, calibrated tools and processes. Guaranteed Candela parts Tested, genuine Candela parts —and those of our approved vendors—are regularly audited to meet international quality and regulatory standards so that we can provide the highest levels of safety for your patients. Supply meets demand, 24/7 We keep you stocked with consumables and accessories. Disposables can be purchased whenever you need them via our customer portal and eStore.

Clinical Commitment: We invest in clinical training to build your clinical confidence and provide you with access to continuous learning. Unmatched clinical training and education Candela is committed to helping you and your staff deliver the highest level of patient care – and that starts with unparalleled clinical training. Global opportunities Education and training is always available and prioritized. Candela offers a wide range of learning options, including in-person workshops, user meetings and webinars. Broad network Candela’s relationships with global thought leaders and clinical innovators offers unique opportunities for live, peer-to-peer events that stimulate ideas and enhance clinical confidence. Tailored training Candela offers a comprehensive curriculum of advanced training opportunities geared to different levels of experience.

Marketing Commitment: We continually supply a wide range of new marketing resources to help extend your practice’s reach, increase demand for your services, and attract and retain more patients. Attract new patients Get the word out to prospects in your market with our comprehensive suite of marketing tools. Our practice marketing material includes tools such as digital and print assets, social media posts, before and after photos and more. Engage current patients Your best source of new business is your current patients. Download a variety of tools and show your patients new ways you can help them achieve their aesthetic goals. Build confidence with your staff For your staff, we have a robust set of training modules and consult tools that help your staff members discuss treatment possibilities with patients in a natural, conversational way. Tap into marketing expertise Candela customers have exclusive access to world-class marketing tools and professional support. You can attend user meetings and webinars where peers and industry thought leaders share best practices from around the world.

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